Our Services

Comprehensive IT Infrastructure Management

Desktop and Server related support makes up the bulk of what we do for our customers.

However, there are a wide variety of IT-related devices and services that make up an organization's infrastructure. Things like laptops, firewalls, network switches, UPS units, printers, copy machines, scanners, VOIP phones, smart phones, digital cameras... And all of miscellaneous equipment that gets plugged in to a computer with a USB cable.

Depending on your organization's needs, we "just take care of it".

Managed Services for Servers and Desktops

An IT worker can spend a significant amount of time trying to keep up on event log entries, disk defragmentation, patch management, backup monitoring, and other "routine" tasks needed for maintenance on a servers and desktop computers.

With our managed services system, we automate these processes, so that are always "taken care of". Alerts are generated for problems that require manual intervention (such as a failed backup, or hard disk failure). Internal IT or GNS technicians can then take action on these events before it becomes a work-stopping issue for business personnel.

Managed Services Feature Highlight

• Security Patch Management
• System Log Monitoring
• Virus & Spyware Protection Management
• Daily System Audits
• End User Support Portal
• Application Deployment
• Application Addition and Change Notification
• Hardware Change Notification
• Application Log Monitoring
• Asset Management
• Report Generation
• Remote Management
• End User Remote Support
• Desktop Policy Enforcement
• Backup and Disaster Recovery

This is by no means a comprehensive list. Please contact us with your questions.

Supported Software List

There are thousands of custom software packages that run on Windows desktops and servers. We support a significant portion of them for our existing customers. With our experience, learning new software systems and supporting them is a specialty of ours. This is a list of applications that we currently support or have supported (please assume all versions):

• Microsoft Server & Desktop Operating Systems
• Microsoft Exchange
• Microsoft SQL Server
• Microsoft Office Products
• VMware Server
• Quickbooks Software
• Lacerte Tax Software
• Springbrook Software
• Caselle Accounting Software
• Peachtree Software
• Sage MAS 500
• Act! Software
• FileMaker Pro
• Shelby Church Management Software
• Firehouse Software

• Adobe Software (Acrobat, Creative Suite, ect)
• Otter32
• Deltek Advantage
• AutoCAD/Autodesk Software
• SolidWorks Software
• Time Matters - Legal Series

IT Project Consulting

Global Network Support is also available for per-project IT consulting. If your organization needs assistance with an IT project, we can help, or we'll have a qualified referral available.